a. Yes, you would need to register and open a cash account. Note: we are only dealing with registered companies/businesses and you would need your VAT number for registration. b. If you are an end user you won't be able to register and buy spare parts from us.
a.Please email oowlenovosales@flex.com
a.The Format for a VAT number is EG: GBXXXXXXXXX with no spaces and the country code must be at the beginningb.If you are a non-EU customer, please select ‘’Non-EU’’ in the drop down option at registration
a.A VAT number is not required, please select in the company type menu ‘’public sector’’ or ‘’Not for profit’’. Flex will undertake company checks to make sure your registration is valid.
a.Please always use Google Chrome to complete a company registration
a.The carrier will either by DPD (Road) or DHL (Air). Please refer to the tracking number under ‘My Account’ & ‘My Orders’ to track the delivery in question.
a.If you are an EU customer apart the UK and Ireland, your goods will ship from Venlo, Netherlands. All other countries will ship from Warrington, UK.
a.Once parts are available from stock, we will ship these to you immediately. This therefore means that some orders may be partially dispatched, and backorders will remain open on the system.b.If you are already a credit account holder, and therefore would like access to your backorder report daily, please contact your account manager for this to be set up.
a.No
a.Freight is calculated depending on the total amount of the order and the shipping method you choose. Please refer to your sales order for this information. Additional charges may be applied for batteries.
a.Yes, please place the order with CUC carrier option and contact the sales office on 01925 260 150 or email oowlenovosales@flex.com
a.Please note that deliveries typically take 2-3 days once despatched.b.If you have an account on the portal, then under ‘My Account’ and ‘My Orders’, you will be able to track your order.c.Any other queries, please contact the sales office on 01925 260 150
a.All orders are shipped on a DAP incoterm, unless orders are collected.
a.You can pay by credit card on the portal.
a.Mastercard, Visa, American Express, Visa Debit. Please note that not all currencies are accepted on all payment types. GBP and USD and EUR are the only 3 currencies that can make this type of payment
a.You will see an error on the portal when payment is processing. Error messages can be any of the following:i).Your card is not valid, please use another payment methodii).Transaction has failed. Please use an alternative card or payment methodiii).Your transaction has failed. Please re-try.iv).Please contact the sales team if you continue to have issues, and you have tried various payment cards and details.
a.All transactions are secure using the latest encrypted certified software and managed via ‘Realex’ payment gateway.
a.By selecting ‘Pay on account’ and entering your purchase order or specific reference number. Payment terms are net 30 days. Please note you also have an option to pay by credit or debit card.
a.No. VAT charges (if applicable) will be seen during the checkout process
a.Please check under ‘My Account’ & ‘My Order’ to ensure that your order has shipped. b.Alternatively, please contact the sales office on 01925 260150 or email the team on oowlenovosales@flex.com
a.Please check under ‘My Account’ & ‘My Order’ to ensure that your order has shipped.
b.Alternatively, please contact the sales office on 01925 260150 or email the team on oowlenovosales@flex.com
a.Please use the following link https://support.lenovo.com/us/en/partslookup - find your part reference and then check availability back on the Flex portal
a.ONG: On Going Itemb.NL: No Longer Availablec.EOS: End of Supportd.TNA: Temporary Not Available
a.Please use the ‘Cancellation Request’ tab on the portal and please note that the cancellation will not be possible if the part has already left the premises.b.If the order has shipped, please refer to the Returns section of the FAQ.c.Refunds will be processed within 48hrs of request
a.Account customers can refer to the back-order report which is shared daily.b.Guest customers will have to contact the team on 01925 260150 or oowlenovosales@flex.com
a.Account customers can refer to the back-order report which is shared daily.
b.Guest customers will have to contact the team on 01925 260150 or oowlenovosales@flex.com
a.On the portal, access ‘My account/My orders’ for further information
a.First 2 orders must ship to billing address, subsequent orders can then be amended to other ship addresses, if within the same country.
a.No. If required, a request will be needed directly to the team, for review and approval.
a.On the portal, please choose the Returns tab and choose the correct reason for return. The team will then be in touch with you to arrange collection.
a.You have a 90 days warranty period from date of delivery
a.Credit is issued within 48 hours of the defective part received back into our warehouse and processed through the system.
a.Our office hours are 8:30am – 5:00pm GMT. The live chat facility is available from this time.
a.The team are contactable via phone, email or live chat via the portal.
a.Our team currently supports the following languages: English, Spanish, Italian, French, German, Hungarian, Cro-Serbian.
a.Terms and Conditions can also be found on the portal webpage, alternatively your account manager or member of the team can provide a copy.
a.Please revert to privacy policy link via the https://flex.com/privacy-policy
a.Whilst the team will always try, assist and provide as much information as possible , the team are not specifically technically trained, and will use the Lenovo parts lookup website https://support.lenovo.com/us/en/partslookup to assist, any further technical requests should be directed to your local Lenovo Tech Support Centre.For any further questions or verifications please contact the team direct using phone, email or our live chat facility.